Now you can chat to us live on our website

Our new Live Chat makes it easier than ever to contact us.

Now you can talk to our customer service team in real time (during office hours). To use it just click or tap on the chat icon at the buttom right of this page.

Live Chat button

LiveChat is also available in your customer area and online ordering website. We’ve been trialling it for a few weeks and it’s proving really effective.

What does it mean for you?

It means that we can answer questions or deal with problems so much faster than before. Before Live Chat most of these enquiries were dealt with by email, which means having to wait for a response.

Example Live Chat

Live Chat means that you can talk to us directly and usually we can deal with your question right there and then. And it’s easy to use. If you can use Facebook Messenger, you can use Live Chat.

Got a question about your order or delivery? Want to know more about our products? Just open a chat.

You’ll be asked for your name, email and customer number (URN) if applicable, so we can solve your problem quicker, and then you can start your chat.

When is it available?

Live Chat is available whenever our customer service team are. So that’s

Monday to Friday 8am-4pm

Outside those hours the system will take your message and we’ll get back to you when we’re open again.

Any questions? Open a chat!